A Simple Summary

Before we get into the details, here’s what matters most:

• Your conversations here are private and treated with care

• We only collect what we need to support your experience and therapy

• We do not sell your personal data

• Your information is protected with strong security measures

• You stay in control of your data; you can request access, changes, or deletion

In short:
We’re here to support you, not exploit your data.



1. Your Privacy Matters

Lightoflights is built on trust.

This means:

• Your personal information is handled with care

• Your therapy conversations are treated with strict confidentiality

• You stay in control of your data

This Privacy Policy explains what we collect, how we use it, and how we protect it.

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2. What We Collect

We collect only what we need to serve you properly.

2.1 Information You Provide

• Name, email, phone number

• Account details

• Payment information

• Messages, session notes, and responses you share

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2.2 Sensitive Information (Therapy Data)

This may include:

• Emotional, mental health, or personal history

• Therapy session discussions

• Assessments or reflections

This is treated with a higher level of care and confidentiality.

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2.3 Automatically Collected Data

• Device information

• IP address

• Browser type

• Usage patterns (to improve experience)

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3. How We Use Your Information

We use your information to:

• Provide therapy services and match you with therapists

• Process payments and manage subscriptions

• Improve platform experience

• Communicate important updates

• Maintain safety and prevent misuse

We do not sell your personal data.

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4. Confidentiality of Therapy

Your therapy sessions are private.

We do not access or share session content except:

• When required by law

• If there is risk of harm to you or others

• Where necessary for safeguarding (e.g. abuse cases)

Therapists are bound by professional confidentiality standards.

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5. How We Share Information

We only share your data when necessary:

• With therapists you are matched with

• With secure payment processors

• With trusted service providers who help run the platform

• When legally required

All partners are expected to handle your data responsibly.

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6. Data Security

We take security seriously.

We use:

• Secure servers and encryption

• Access controls to limit who can see your data

• Ongoing monitoring to prevent breaches

No system is perfect, but we actively work to protect your information.

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7. Your Rights

You have control over your data.

You can:

• Access your personal information

• Request corrections

• Request deletion of your account

• Withdraw consent where applicable

Some data may be retained where legally required.

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8. Data Retention

We keep your data only as long as necessary to:

• Provide services

• Meet legal and regulatory obligations

• Resolve disputes

When no longer needed, data is securely deleted.

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9. Cookies & Tracking

We use cookies to:

• Improve user experience

• Understand how the platform is used

You can control cookie settings through your browser.

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10. Children’s Privacy

Lightoflights is not intended for children under 18 without parental or guardian consent.

We do not knowingly collect data from minors without proper authorization.

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11. International Use

By using Lightoflights, you understand that your data may be processed in different locations, depending on where our systems and partners operate.

We ensure appropriate safeguards are in place.

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12. Changes to This Policy

We may update this Privacy Policy as the platform evolves.

If changes are significant, we will notify you.

Continued use means you accept the updated policy.

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13. Contact

If you have questions or concerns about your privacy:

Email: contact@lightoflights.net
Phone: +2347044168925